Terms & Conditions

Please read this terms and conditions agreement carefully before using this site

This Agreement governs the relationship between Reignstudiosindia.com and you, the Site visitor and/or member (“you”) with respect to your use of the Site. It is important that you read carefully and understand the terms and conditions of this Agreement. By using the Site, you agree to be bound by this Agreement. If you do not agree to these terms and conditions, please do not use the Site. Please also read the Reign Studios India Privacy Policy.

We reserve the right at any time to

  • Change the terms and conditions of this Agreement;
  • Change the Site, including eliminating or discontinuing any content on or feature of the Site;
  • Change any fees or charges for use of the Site.

Any changes we make will be effective immediately upon notice, which we may provide by means including, without limitation, posting on the Site or electronic mail. Your continued use of the Site following such changes will be deemed acceptance of such changes. Be sure you return to this page periodically to ensure familiarity with the most current version of this Agreement.

  1. Applications and Related Materials

The Reign Studios India service and related materials provided through the Site, including any data, text, graphics, images, audio and video clips, logos, icons and links (collectively, the “Materials”), are intended to educate and inform you about Reign Studios India and the Site itself.

  1. Registration

Some areas of the Site may require you to be or become a registered user. When and if you register, you agree to provide accurate, current and complete information about yourself and your family, as prompted by our registration form (including your mobile phone number and email address). You acknowledge that, if any information provided by you (or on your behalf under your direction or knowledge) is untrue, inaccurate, not current or incomplete or contains a misrepresentation, we reserve the right to terminate this Agreement and your use of the Site and/or disclose to our member fenchise that your information at the time of submission was inaccurate.

As part of the registration process, you will be asked to enter your mobile number and a one time password (OTP) will be sent to your mobile phone number. You will be responsible for the confidentiality and use of your mobile phone number and password and agree not to transfer or resell your use of or access to the Site to any third party. If you have reason to believe that your account with us is no longer secure, you must immediately notify us of the problem.

you are entirely responsible for maintaining the confidentiality of your mobile phone number and associated otps and for any and all activities (including purchases, as applicable) that are conducted through your account.

  1. Code of Conduct

While using the Site or Materials, you agree not to

  • Restrict or inhibit any other visitor, user or member from using the Site, including, without limitation, by means of “hacking” or defacing any portion of the Site;
  • Use the Site or Materials for any unlawful purpose;
  • Use the Site or Materials to engage in any act of fraud, misrepresentation or other unethical behavior;
  • Create more than one student admission account while registering on the Site;
  • Express or imply that any statements you make are endorsed by us, without our prior written consent;
  • Transmit (a) any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights; (b) any material, non-public information about companies without the authorization to do so; (c) any trade secret of any third party; or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or other unsolicited commercial communication (except as otherwise expressly permitted by us);
  • Engage in spamming or flooding;
  • Transmit any software or other materials that contain any viruses, worms, trojan horses, defects, date bombs, time bombs or other items of a destructive nature;
  • Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Site or Materials;
  • Remove any copyright, trademark or other proprietary rights notices contained in the Site or Materials;
  • “Frame” or “mirror” any part of the Site without our prior written authorization;
  • Link to any page of or content on the Site other than the URL located at http://www.reignstudiosindia.com;
  • Use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine” or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents; or
  • Harvest or collect information about Site visitors or members without their express consent.

While using the Site or Materials, you agree to comply with all applicable laws, rules and regulations.

  1. Submissions and Postings

By sending or transmitting to us creative suggestions, ideas, notes, concepts, information or other materials (collectively, “Submissions”), or by posting such Submissions to any area of the Site, you grant us and our designees a worldwide, non-exclusive, sub-licenseable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such Submissions in any media now known or hereafter developed, for any purpose whatsoever, without compensation to the provider of the Submissions. None of the Submissions will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Submissions.

  1. Links

The Site may contain links to other Internet web sites, including affiliated web sites which may or may not be owned or operated by Reignstudiosindia.com. Reign Studios India has not reviewed all of the web sites that are or may be linked to the Site, and Reign Studios India has no control over such sites. Unless otherwise explicitly stated, Reign Studios India is not responsible for the content of such web sites, any updates or changes to such sites, or the privacy or other practices of such sites, and the fact that Reign Studios India offers such links does not indicate any approval or endorsement of any material contained on any linked site. Reign Studios India is providing these links to you only as a convenience. Accordingly, we strongly encourage you to become familiar with the terms of use and practices of any linked site. Further, it is up to you to take precautions to ensure that whatever links you select (whether from the Site or other sites) is free of such items as viruses, worms, trojan horses, defects, date bombs, time bombs and other items of a destructive nature.

  1. Ownership and Restrictions on Use

The Site is owned and operated by Reign Studios India in conjunction with others pursuant to contractual arrangements, and the Materials (and any intellectual property and other rights relating thereto) are and will remain the property of Reign Studios India or its licensors or suppliers. The Materials and the selection, compilation, collection, arrangement and assembly thereof are protected by Indian and international copyright, trademark and other laws, and you acknowledge that these rights are valid and enforceable. You may not copy, reproduce, republish, upload, post, transmit or distribute materials or other content or information available on or through the Site in any way without our prior written permission. The Materials may be used solely to the extent necessary for your authorized use of the Site, as provided in this Agreement or as expressly authorized in writing by Reign Studios India or, if so indicated in writing by Reign Studios India, its licensors or suppliers. Modification of the Materials or use of the Materials for any other purpose is a violation of our copyright and other proprietary rights, and is strictly prohibited. You acknowledge that you do not acquire any ownership rights by using the Site or the Materials.

The trademarks, logos, and service marks displayed on the Site are the registered or unregistered trade or service marks of Reignstudiosindia. The Trademarks owned by Reign Studios India, whether registered or unregistered, may not be used in connection with any product or service that is not Reign Studios India, in any manner that is likely to cause confusion with customers, or in any manner that disparages Reignstudiosindia. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark without the express written permission of Reign Studios India or the third party owner of any such Trademark. Misuse of any Trademarks is prohibited, and Reign Studios India will aggressively enforce its intellectual property rights in such Trademarks, including via civil and criminal proceedings.

  1. Jurisdictional Issues

Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for compliance with local laws, if and to the extent local laws are applicable.

We reserve the right to limit the availability of the Site and/or the provision of any service described thereon to any person, geographic area or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any such service that we provide. We also reserve the right in our sole discretion to remove any of service Studio as a member of Reign Studios India without further or special notice.

 

  1. Termination

This Agreement shall remain effective until terminated in accordance with its terms. Either party may terminate this Agreement immediately upon notice to the other party. In addition, we reserve the right to immediately terminate this Agreement, and/or your access to and use of the Site or any portion thereof, at any time and for any reason, with or without cause. Upon termination of this Agreement by either party, your right to use the Site shall immediately cease, and you shall destroy all Materials obtained from the Site and all copies thereof, whether made under the terms of this Agreement or otherwise.

  1. Disclaimers

The site, the materials on the site, any product or service obtained through the site are provided “as is” and without warranties of any kind, either express or implied. to the fullest extent permissible pursuant to applicable law, Reign Studios India and its affiliates, licensors, suppliers, advertisers, sponsors and agents disclaim all warranties, express or implied, including, without limitation, implied warranties of title, non-infringement, accuracy, merchantability, and fitness for a particular purpose, and any warranties that may arise from course of dealing, course of performance or usage of trade. Applicable law may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.Reign Studios India and its affiliates, licensors, suppliers, advertisers, sponsors and agents do not warrant that your use of the site will be uninterrupted, error-free or secure, that defects will be corrected, or that the site or the server(s) on which the site is hosted are free of viruses or other harmful components. you acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed to access and use the site, and all charges related thereto. you assume all responsibility and risk for your use of the site and your reliance thereon. no opinion, advice or statement of Reign Studios India or its affiliates, licensors, suppliers, advertisers, sponsors, agents, members or visitors, whether made on the site shall create any warranty. your use of the site and any materials provided through the site are entirely at your own risk.

A possibility exists that the Site or Materials could include inaccuracies or errors, or information or materials that violate these Terms of Use (specifically, the Code of Conduct above). Additionally, a possibility exists that unauthorized alterations could be made by third parties to the Site or Materials. Although we attempt to ensure the integrity of the Site, we make no guarantees as to the Site’s completeness or correctness. In the event that a situation arises in which the Site’s completeness or correctness is in question, please contact us with, if possible, a description of the material to be checked and the location (URL) where such material can be found on the Site, as well as information sufficient to enable us to contact you. We will try to address your concerns as soon as reasonably practicable.

  1. Limitation of Liability

Neither Reign Studios India nor any of our affiliates, licensors, suppliers, advertisers or sponsors, nor our or their directors, officers, employees, consultants, agents or other representatives, are responsible or liable for the acts or omissions of any member of service Studio, nor the use or misuse by any member of service Studio of any personal information collected on-line and accessed by any member of service Studio, nor for any delay, rejection or other outcome resulting from the application admissions process of any member of service Studio, nor for any particular user’s or student’s application, admission or acceptance status with any member of service Studio, nor the use of any third party product, service or tool, nor for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including, without limitation, damages for loss of business, loss of data or lost profits), under any contract, negligence, strict liability or other theory arising out of or relating in any way to the site and/or materials contained on the site or any linked site or any product or service purchased through the site or for any third party product, service or tool used in conjunction with the site. your sole remedy for dissatisfaction with the site, materials or any linked site or third party product, service or tool is to stop using the site, materials or linked site or third party product, service or tool, as applicable. the sole and exclusive maximum liability to Reign Studios India for all damages, losses and causes of action, whether in contract, tort (including, without limitation, negligence) or otherwise, shall be the total amount paid by you, if any, to access the site.

  1. Questions

If you have any questions, comments or complaints regarding this Agreement or the Site, feel free to contact us info@reignstudiosindia.comThat in the event of any dispute regarding the terms and conditions and interpretations of the above clauses or any dispute w.r.t., the user emanating from the present agreement or incidental thereto, the aggrieved party would be at liberty to invoke the jurisdiction or Civil Court or to proceed under Arbitration & Conciliation Act 1996, in which case the dispute shall be referred to an independent Sole Arbitrator to be appointed by the Company and the seat of Arbitration would be New Delhi and cost of arbitration would be borne equally between both the parties. The remedies of Civil Court or to proceed under Arbitration & Conciliation Act 1996 are mutually exclusive and only one of the two can be invoked.

  1. Miscellaneous

This Agreement is governed by and construed in accordance with the laws of the India. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire Agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral Agreements between us with respect to such subject matter. This Agreement is not assignable, transferable or sub-licenseable by you except with Reign Studios India’s prior written consent. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

Cancellation Policy

Cancellation before shipment (Only valid on orders’ place & delivery in India)

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on crm@reignstudiosindia.com or call us on 01140747427 (Monday to Saturday, 9AM to 6 PM and Sunday, 11AM to 2PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 5-7 business days after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 3-5 business days after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 5-7 business Days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 5-7 business Days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Returns, Replacements and Refunds

How do I return an item purchased on Reign Studio?
Indian Orders:

Reign Studio offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Support team via email (crm@reignstudiosindia.com) within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

International Orders:

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]

If a return is accepted, Reign Studio will replace or refund the invoiced rupee value for, the damaged / defective / expired / wrong product. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon that can be applied to the customer’s next order with Reign Studio, subject to the customer providing a copy of the customs receipt.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Product is used or altered
  • If request is initiated after 2 business days of order delivery
  • Free product provided by brand

Categories not eligible for Return:

  • Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
  • Personal care appliances cannot be returned due to hygiene issues

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care 01140747427

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:

  • Step 1: Contact our Customer Support team via email (crm@reignstudiosindia.com) within 2 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 3-5 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 5-7 business Days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 5-7 business Days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
  • In addition, we also provide the hassle-free option of refund through Reign Studio coupons, which can be used during future purchase.

Contact Us

For any queries or clarifications regarding the Policy, you may contact us at:

Phone : +011-407-47427

Email: info@reignstudiosindia.com, crm@reignstudiosindia.com

Registered Office : Building No 4, Near Flyover, Masoodpur, Vasant Kunj, New Delhi, Delhi 110067

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